OnePoint Assistance is committed to complying with the Telephone Consumer Protection Act (TCPA). This policy explains how and when we contact you by phone or text, your consent rights, and how to opt out.
Plain English Summary: If you call us or submit our form, you are giving us permission to call or text you back about your consultation. You can stop our calls or texts at any time by replying STOP (to texts) or calling us to be placed on our do-not-contact list. We never sell your phone number.
The Telephone Consumer Protection Act (TCPA), 47 U.S.C. § 227, is a federal law that restricts telemarketing calls, automatic telephone dialing systems (auto-dialers), artificial or pre-recorded voice messages, and unsolicited fax transmissions. The TCPA requires that businesses obtain prior express written consent before making certain types of calls or sending certain text messages to consumers.
OnePoint Assistance takes TCPA compliance seriously and has implemented policies and procedures to ensure that all telephone and text communications are made in accordance with applicable law.
OnePoint Assistance may contact you by telephone or SMS/text message in the following circumstances:
We do not initiate unsolicited cold calls to individuals who have not previously contacted us or provided consent to be contacted.
By calling OnePoint Assistance at any of our published telephone numbers, you expressly consent to receive return calls from us, including calls made using an auto-dialer or pre-recorded message, in connection with your inquiry. Your consent is limited to communications related to the subject of your original inquiry.
When you submit a consultation request form on our website, you will be presented with a TCPA disclosure statement and a checkbox to confirm your consent before submitting. By checking that box and submitting the form, you provide prior express written consent to receive telephone calls, SMS/text messages, and emails from OnePoint Assistance regarding your consultation request.
Your consent to receive telephone or text communications is entirely voluntary. Consent is not a condition of receiving any service from OnePoint Assistance. You may request our services and decline to receive telephone or text marketing communications.
You may revoke your consent to receive telephone or text communications at any time using the opt-out methods described in Section 5 below. Revocation of consent will be processed within 10 business days. Revocation does not affect the lawfulness of communications made before revocation.
We do not send promotional bulk text messages or robocall marketing campaigns. Any automated communication we send is directly related to a service interaction you initiated.
You may opt out of telephone or text communications from OnePoint Assistance at any time using any of the following methods:
Reply STOP to any text message you receive from us. We will send a one-time confirmation message and then remove your number from our messaging list within 10 business days. You may also reply HELP at any time to receive opt-out instructions.
Send a written request to support@onepointassistance.com with "OPT OUT ALL" in the subject line, or write to us at the mailing address below. Include your full name and the phone number(s) and/or email address(es) you wish to opt out.
✓ All opt-out requests are honored within 10 business days. After that window, you should receive no further marketing or callback communications from us unless you re-initiate contact.
OnePoint Assistance respects the National Do Not Call Registry maintained by the Federal Trade Commission (FTC). We do not make telemarketing calls to numbers registered on the National Do Not Call Registry unless we have obtained prior express written consent from the individual.
We maintain an internal Do Not Call list. If you request to be placed on our internal Do Not Call list, we will honor that request for a minimum of 5 years, as required by law.
To register your phone number on the National Do Not Call Registry, visit donotcall.gov or call 1-888-382-1222.
We do not sell, rent, or trade your telephone number or personal contact information to third-party marketers. We may share your information with licensed tax professionals or attorneys in our referral network solely for the purpose of facilitating the consultation you requested. Any third party who receives your information is subject to their own privacy and TCPA compliance obligations.
If you are referred to a licensed professional in our network, that professional may contact you directly. Their contact practices are governed by their own TCPA compliance policies.
If you believe you have received a telephone call or text message from OnePoint Assistance that violates the TCPA or this policy, please contact us immediately at support@onepointassistance.com so we can investigate and address the concern.
We reserve the right to update this TCPA Compliance Policy at any time to reflect changes in law or our practices. Material changes will be posted on this page with an updated effective date.
TCPA complaints may also be filed with the Federal Communications Commission (FCC) at fcc.gov/consumers/guides/stop-unwanted-robocalls-and-texts or the Federal Trade Commission (FTC) at ftc.gov/tcpa.
Questions about this policy, opt-out requests, or TCPA complaints? Reach our compliance team directly.
📧 support@onepointassistance.com
📞 (949) 849-9707
📍 1309 Coffeen Avenue STE 1200, Sheridan, Wyoming 82801, USA