Privacy Policy

Last updated: January 2024

Introduction

OnePoint Assistance ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our assistance services. Please read this policy carefully.

Information We Collect

We may collect the following types of information:

• Contact Information: Name, email address, and any other details you provide when submitting an assistance request.
• Communication Data: The content of messages and correspondence you send us describing your issue.
• Usage Data: Information about how you interact with our website, including pages visited, time spent, and referring URLs.
• Technical Data: IP address, browser type, operating system, and device information collected automatically.

How We Use Your Information

We use the information we collect to:

• Respond to and fulfill your assistance requests
• Communicate with you about your inquiry
• Improve our website and service quality
• Comply with legal obligations
• Analyze usage patterns to enhance user experience

Information We Do Not Collect

OnePoint Assistance does not collect, request, or store passwords, account credentials, payment card numbers, social security numbers, or other sensitive authentication information. We will never ask you to provide such information.

Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share information with trusted service providers who assist us in operating our website or providing services, subject to confidentiality agreements. We may also disclose information when required by law.

Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your experience. We use Google Analytics (including Google Ads conversion tracking) to understand website usage. You may disable cookies through your browser settings, though some features may be affected.

Data Retention

We retain your personal information only for as long as necessary to provide our services and fulfill the purposes outlined in this policy, or as required by law.

Your Rights

Depending on your location, you may have rights regarding your personal data including the right to access, correct, or delete information we hold about you. To exercise these rights, contact us at support@onepointassistance.com.

Security

We implement reasonable technical and organizational security measures to protect your information. However, no method of internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

For questions about this Privacy Policy, contact us at:
OnePoint Assistance
1309 Coffeen Avenue STE 1200, Sheridan, Wyoming 82801, USA
support@onepointassistance.com