Refund Policy

Last updated: January 2024

Overview

OnePoint Assistance is committed to providing valuable, high-quality digital assistance. We understand that outcomes can vary, and we aim to be fair and transparent about our refund approach.

Refund Eligibility

You may be eligible for a full or partial refund in the following circumstances:

• OnePoint Assistance was unable to provide any meaningful assistance with the issue described
• A service was charged without your clear prior consent
• A duplicate charge occurred due to a technical error
• A refund request is submitted within 7 days of the service date

Non-Refundable Situations

Refunds are generally not provided in the following situations:

• Assistance was provided in good faith based on the information you supplied
• The outcome depended on decisions made by a third-party platform outside our control
• The refund request is submitted more than 7 days after the service date
• The issue was resolved through guidance we provided, even if not to your complete satisfaction

How to Request a Refund

To request a refund, please contact us within 7 days of your service date at support@onepointassistance.com with the following information:

• Your full name and email address used for the service
• The date of the service
• A brief description of why you're requesting a refund

Processing Time

Refund requests are reviewed within 5 business days of receipt. If approved, refunds are typically processed within 7–10 business days depending on your payment method and financial institution.

Partial Refunds

In some cases, we may offer a partial refund where a portion of the service was delivered satisfactorily. This will be determined on a case-by-case basis and communicated clearly to you.

Disputes

If you are unsatisfied with a refund decision, you may escalate the matter by replying to our refund decision email. We will conduct an additional review and provide a final determination within 5 business days.

Contact Us

For refund inquiries, contact us at:
OnePoint Assistance
1309 Coffeen Avenue STE 1200, Sheridan, Wyoming 82801, USA
support@onepointassistance.com