The Most Common Streaming Problems

Streaming issues generally fall into a few categories: buffering and slow loading, playback errors (often shown as error codes), poor video quality, and content that simply won't start. Each has its own set of likely causes and solutions.

Fix Buffering and Slow Loading

Buffering is almost always related to internet speed or network congestion. Here's how to address it:

  • Test your internet speed: Most streaming services require at least 5–25 Mbps depending on the video quality. Run a speed test to see your current speeds.
  • Reduce other network activity: Other devices or applications using the same connection compete for bandwidth. Pause downloads, close other streaming windows.
  • Move closer to your router or connect via ethernet for a more stable connection.
  • Restart your router: Unplug it, wait 30 seconds, and plug it back in.
  • Lower the video quality setting within the streaming app — most allow you to manually set quality.

Fix Playback Errors and Error Codes

Error codes indicate specific problems. While exact meanings vary by platform, most playback errors fall into these categories:

  • Network errors: The app can't connect. Check your internet connection first.
  • Licence or DRM errors: The device is having trouble verifying your right to play the content. Try signing out and back in, or clearing the app's cache.
  • Content unavailability: The title may not be available in your region or may have been removed.
  • App errors: The app itself has encountered a problem. Close and reopen it, or try reinstalling.

For specific error codes, note the code number and contact OnePoint Assistance — we can help identify what the code means and the recommended resolution steps.

Fix Poor Video Quality

If video is playing but looks blurry or pixelated:

  • Check whether the quality setting in the app is set to Auto or Low — change it to a higher setting if your connection supports it.
  • Ensure your internet connection is stable and fast enough for HD or 4K content.
  • On TVs, verify your display is set to the correct resolution and that HDCP is enabled if using HDMI.

Fix Audio and Video Out of Sync

Audio sync problems are often caused by the device rather than the streaming service. Try:

  • Pausing and resuming playback
  • Closing and reopening the app
  • Restarting the device
  • Checking if external speaker or soundbar settings are causing delay

Fix Device-Specific Issues

Some streaming problems are specific to the device you're using:

  • Smart TV: Ensure the app is updated. Perform a factory reset on the app (not the TV) if problems persist.
  • Streaming stick or box: Restart the device. Check for firmware updates.
  • Browser: Clear cache and cookies. Disable extensions. Try a different browser.
  • Mobile: Force-close the app and reopen it. Reinstall if the issue persists.

Check for Service-Wide Issues

Sometimes the problem isn't on your end at all. Streaming platforms occasionally experience outages or degraded performance affecting many users at once. You can check publicly available service status trackers to see if the platform is reporting issues.

Still Having Trouble?

If you've worked through these steps without success, OnePoint Assistance can help you further diagnose your specific streaming issue and provide tailored guidance.

Get Assistance